Terms of Use

These Terms of Use constitute a legally binding agreement between you and THE MAGICAL LUXE MIRROR BOOTH COMPANY LTD ("Company", "we", "us", or "our") concerning your access to and use of our attended mirror booth hire, content creation services and website.

By accessing our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.

2.1 Booking and Confirmation

• All bookings are subject to availability and confirmation
• A booking is secured by a signed booking form and the deposit payment
• Confirmation and joining details will be sent by email once your booking is in place
• Prices quoted are valid for 7 days from the date of quotation
• Our Essentials, Signature and Premier packages are priced for the hire hours shown on our Packages page

2.2 Payment Terms

• A non-refundable booking deposit is required to secure your date
• The remaining balance is due 28 days before the event date
• Bookings made within 28 days of the event require full payment before hire
• Accepted payment methods: bank transfer and credit/debit card
• Late payments may result in your date being released and the booking cancelled

2.3 Hire Period and Set-Up

• Your package covers the booth for the agreed number of hours on your event date, hosted by our attendant
• We arrive roughly 45 to 60 minutes before your start time to set up, at no extra cost
• Hire time starts at the agreed start time, not on our arrival
• Extensions are subject to availability and charged at the rate agreed in writing beforehand
• We pack down and remove the booth at the end of the hire, leaving the venue as we found it

3.1 What We Need From You

Before your event, clients must provide:

• Signed Booking Form: Reviewed, signed and returned before the event date
• Event Details: Complete venue information including address, contact and timings
• Venue Access: Confirmation of set-up time, parking or loading access, and any venue supplier rules
• Suitable Space: A level area of roughly 2m x 2m with access to a standard power socket

Insurance: We hold £5 million public liability insurance and can send a certificate of cover to your venue on request. You do not need to arrange insurance for the booth.

3.2 Client Responsibilities

• Provide safe access to a suitable, level space with power for the booth
• Ask guests to treat the booth, prints and props with care
• Tell us in advance about anything that may affect set-up, such as stairs, gravel, a marquee or a late room change
• Report any damage or fault to our attendant straight away
• Make sure a responsible adult is present where guests under 18 are using the booth

4.1 Care of Equipment

• The booth, prints and props remain the property of THE MAGICAL LUXE MIRROR BOOTH COMPANY LTD at all times
• Our attendant stays with the booth for the duration of the hire and operates all equipment
• The booth must not be moved from its agreed position by anyone other than our team
• The booth must not be tampered with, modified or opened
• We ask that drinks are kept away from the booth and that guests follow our attendant's guidance

4.2 Damage and Loss

• Clients are responsible for damage caused by their guests during the hire, other than fair wear and tear
• Damage charges are assessed on repair or replacement cost and agreed with you before invoicing
• Deliberate damage, or loss of props and prints equipment, is not covered by our public liability policy
• Fair wear and tear is expected and never charged
• Progress payments already made are not affected by a damage claim

4.3 Prints, Galleries and Content

Printing is unlimited for the length of your hire. Digital copies are uploaded to your own private gallery, which we keep open for 12 months after your event so you have time to download everything. Where a technical fault prevents printing on the night, we will print any outstanding images after the event and post them to you at no charge.

5.1 Client Cancellation

• More than 28 days before event: Full refund minus £50 admin fee
• 14-28 days before event: 50% refund of total booking value
• 7-14 days before event: 25% refund of total booking value
• Less than 7 days before event: No refund available

5.2 Company Cancellation

In the unlikely event that we need to cancel your booking, we will provide:

• Immediate notification and explanation
• Full refund of all payments made
• Assistance in finding alternative equipment if possible
• No liability for consequential losses or damages

5.3 Rescheduling

Events may be rescheduled subject to availability. Requests to reschedule must be made in writing at least 14 days before the original event date. One free reschedule is permitted; subsequent changes may incur a £50 admin fee.

THE MAGICAL LUXE MIRROR BOOTH COMPANY LTD's liability is limited as follows:

• We are not liable for any indirect, consequential, or special damages
• Our maximum liability is limited to the total value of your booking
• We are not responsible for third-party actions or venue restrictions
• Technical failures beyond our reasonable control are excluded
• We are not liable for loss of business, revenue, or profits

We hold £5 million public liability insurance for our staff and equipment at your event. We test all equipment before every booking, but we cannot guarantee uninterrupted operation at all times.

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather
• War, terrorism, civil disorder, or government restrictions
• Fire, flood, or other catastrophic events
• Strikes, labor disputes, or transportation failures
• Pandemics or health emergencies

In such cases, we will work with you to reschedule or provide a full refund.

All content on our website and materials, including text, graphics, logos, and images, are the property of THE MAGICAL LUXE MIRROR BOOTH COMPANY LTD and protected by copyright laws.

Clients may not reproduce, distribute, or create derivative works from our materials without explicit written permission.

We collect and process personal data in accordance with GDPR and our Privacy Policy. By using our services, you consent to data collection and processing as described in our Privacy Policy.

Your data will be used solely for booking management, service delivery, and communication regarding your booking.

Photographs and content created at your event are yours. We only use images on our website or social media where you have given permission, and you can withdraw that permission at any time by emailing us.

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified terms.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.